Action Toolkit

To: Google Business Profile Support
Re: {{BusinessName}} — Place ID: {{PlaceID}}

Dear Google Review Team,

I am writing to request the removal of a review on our Google Business Profile that clearly violates Google's Maps User Generated Content Policy regarding Fake & Misleading Content.

Business: {{BusinessName}}
Place ID: {{PlaceID}}
Review in Question: Posted by {{ReviewerName}} on {{ReviewDate}}
Review Text: "{{ReviewText}}"

Reason for Removal:
This review exhibits clear characteristics of a fake/spam review:

1. The reviewer has no verifiable connection to our business. Our records show no customer interaction matching this reviewer's name or details.
2. The review contains generic, non-specific complaints that do not reference any actual service or product we provide.
3. The reviewer's profile shows a pattern of posting only negative reviews across multiple unrelated businesses — a classic indicator of a spam account.
4. The language used is generic and templated, consistent with bot-generated or purchased reviews.

This review violates the following Google policies:
- Fake Engagement Policy: "Content that is not based on a real experience"
- Misrepresentation Policy: "False or misleading accounts of the description or quality of a good or service"

I have attached our customer records for the date in question, which confirm no interaction with this reviewer.

Thank you for your prompt attention to this matter.

Sincerely,
{{OwnerName}}
{{Title}}, {{BusinessName}}
{{Email}} | {{Phone}}